Details

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"What is quality today may not be quality tomorrow: A high-quality product today may have an advantage in the market, but in the future, it will be expected in all similar products. Putting the customer first is one of the most valuable strategies for building a business. Generating satisfied customers is the best source of word-of-mouth referrals, and there is no better salesperson than a loyal customer. 

This 1-day Customer Relationship Management (CRM) program will focus on refocusing your business on your customers to build long-lasting relationships that help you beat the competition. Participants will learn how leadership styles and culture have an impact on the delivery of service."

Number of days = 1 day (total of 7 hours)
Time: 9 am to 5 pm